1. Make sure that you have Java installed and that you have Java enabled within your internet browser. If you do not have Java installed, go to http://www.krm.com/techsupport/tech-downloads_mvm.html  and search for "Java Virtual Machine". After you download it, restart your computer. To ensure that Java is enabled click on "Tools" on your task bar, go to "Internet Options", then to "Advanced", then scroll down until you see three different options that involve Java and make sure that all three are checked. Also be sure that you are not using Sun Java. The tours are not compatible with this type of program.
    
2. Check your computer processor speed. To effectively view Hometour 360 Virtual Tours you will require 200 mhz or higher.
    
3. Check how much RAM your computer has. On your desktop, right click on the "My Computer" icon. Click on "Properties" The bottom line of text on the "General" tab will tell you the amount of RAM. You will require at least 64 MB to view Hometour 360 Virtual Tours.
    
4. How fast is your Internet connection? If you are using a Dial-Up Modem, you will require 56K or faster.
    
5. Check your Desktop Resolution. Right click anywhere on your Desktop and select "Properties". Go to the "Settings" tab. From the "Color Palatte" drop-down menu, select 65536 colors (16-Bit Color) or greater.
    
6. If you are attempting to view the Hometour 360 Virtual Tours from an America Online Account, make sure you have upgraded to their most current version (7.0)
    
7. AOL uses "Compressed Graphics" to improve download speed and deliver Java-based data. Hometour 360 Virtual Tours are not viewable when "Compressed Graphics" are enabled.

Disabling "Compressed Graphics" in AOL:

• Click the "My AOL" icon at the top of your AOL Browser.
• Select the 'Preferences" tab, and click the "WWW" button.
• Click 'web graphics' in the 'Internet Options' menu box.
• Uncheck "Use Compress Graphics".
• Click 'Apply'.
• Select the 'General' tab.
• Select 'Temporary Internet Files' from the option menu and click the 'Delete Files' button to immediately delete all Temporary Internet Files.
• Click the 'OK' button.
• Close and restart your browser.